Accenture Jobs For Freshers 2020
Table of Contents
| Job | Details |
|---|---|
| Company | Accenture |
| Website | www.accenture.com |
| Role | Service Desk Voice Support |
| Education | Graduate – Diploma in Any Discipline/Any Graduation/Under Gradudate |
| Employment Type | FULL TIME |
| Job Location | Bengaluru |
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About Accenture:
- Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
- We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
- With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Job Title: Accenture Jobs For Freshers 2020
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Accenture Jobs For Freshers 2020:
Job Summary:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- The Service Desk Voice Support team is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile,Interpersonal skills,Time Management
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Note:
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Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised.
- Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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Qualifications:
- Graduate – Diploma in Any Discipline/Any Graduation/Under Gradudate
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